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Refund Policy

Last Updated: July 25, 2026

This Refund Policy explains how refunds work for UnReposter, operated by STOCKIMG AI YAZILIM TEKNOLOJILERI ANONIM SIRKETI ("the Company", "we", "us"). How a request is handled depends entirely on where you bought Premium: the Apple App Store, Google Play, or directly from us (the UnReposter browser extension).

1. Where You Bought Premium

UnReposter is free to download. Premium is optional and can be purchased in three places, each with its own refund route:

  • Apple App Store (iPhone / iPad): Apple is the seller of record. Refunds are requested from and decided by Apple — see section 2.
  • Google Play (Android): Google is the seller of record. Refunds are requested from and decided by Google — see section 3.
  • UnReposter browser extension (web checkout): bought outside the mobile app stores, so the store refund flows do not apply. Contact us directly — see section 4.

Wherever you buy, we never see or store your card or financial details.

2. Apple App Store Purchases

Apple processes every payment made inside the iOS app, so the Company cannot issue a refund for an App Store purchase itself — only Apple can.

  • Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
  • Find the UnReposter purchase and choose "Request a refund".
  • Apple reviews the request under its own policies and decides the outcome. Approved refunds are usually returned within a few business days.

If Apple declines your request and you believe something in the app is genuinely broken, email us at support@stockimg.ai. We cannot overturn Apple's decision, but we will investigate and fix the underlying problem.

3. Google Play Purchases

Google processes every payment made inside the Android app, so refunds for those purchases are handled by Google.

  • Open play.google.com/store/account/orderhistory, find the UnReposter purchase, and choose Report a problem / Request a refund.
  • Purchases are generally eligible for an automatic refund within 48 hours of the transaction; after that, Google reviews the request individually.
  • You can also contact Google Play support directly.

As above: if Google declines and the app is genuinely not working, write to us at support@stockimg.ai so we can look into it.

4. Browser Extension & Other Direct Purchases — Contact Us

If you bought Premium for the UnReposter browser extension — or anywhere else outside the Apple App Store and Google Play — the store refund flows above do not apply. We handle those requests ourselves.

  • Email us at support@stockimg.ai with the subject line "Extension refund request".
  • Include the email address used at checkout, the order or receipt number, the purchase date, and a short description of the problem.
  • Please get in touch within 14 days of the purchase where possible.
  • We respond to refund requests within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

We refund direct purchases when the extension does not work as described for you, and in every case where applicable consumer law requires it. Where the purchase was processed by a third-party payment provider acting as merchant of record, we instruct that provider to issue the approved refund on our behalf.

5. Subscriptions & Cancellation

Cancelling stops future renewals. It is not the same as a refund and does not by itself return the payment for the current period.

  • iPhone / iPad: Settings → your name → Subscriptions → UnReposter → Cancel Subscription.
  • Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → UnReposter → Cancel.
  • Browser extension: use the manage or cancel link in your purchase confirmation email, or email us and we will cancel it for you.
  • Cancel at least 24 hours before the renewal date. Premium stays active until the end of the period you already paid for.

6. What We Cannot Refund

  • Purchases we cannot verify — no receipt, order number, or purchase email.
  • Interruptions caused by TikTok changing its interface, endpoints, or anti-bot systems, as described in section 5 of our Terms of Service. We work to restore functionality quickly, but such interruptions do not automatically create a right to a refund.
  • Restrictions, suspensions, or bans applied to your TikTok account by TikTok itself.

Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence.

7. Contact

For any question about a payment, a renewal, or a refund:

  • Company: STOCKIMG AI YAZILIM TEKNOLOJILERI ANONIM SIRKETI
  • Email: support@stockimg.ai