Support

Check these first

Most reports come down to one of a small number of causes, and all of them are documented:

• Removals are failing or reposts come back

  Usually a stale list or TikTok’s 24-hour removal limit. The guide works through every cause in order.

• You cannot find your reposts

  The Reposts tab only appears when you have at least one active repost, and it lives on your profile rather than in settings.

• Questions about plans, limits or billing

  Daily limits, cancellation and refunds are all covered in the FAQ.

Email us

Write to support@stockimg.ai. Including the following turns a report into something that can actually be diagnosed:

• Device and OS version — for example “iPhone 15, iOS 18.4”.
• The app version, from the profile screen.
• What you were doing when it went wrong, and what you expected instead.
• Roughly how many reposts you have, and whether removals were working earlier in the same session.
• A screenshot if there was an error message.

The app also has a built-in Report a Bug option on the profile screen, which sends the same details without you having to type them out.

Things we cannot do

• Lift TikTok’s own daily limit on repost removals. That ceiling is enforced on their side and resets with time.
• Restore reposts you have already removed, or recover a TikTok account.
• Reverse an App Store or Google Play refund decision — those are Apple’s and Google’s to make. See the refund policy.